Enhancing Safety at Christmas Concerts and Shows with Stewards

The Christmas season is a time for celebration, and one of the most anticipated events is Christmas concerts and shows. Whether it’s a classic Christmas carol performance, a festive theatre show, or a community choir event, these performances bring joy to audiences of all ages. However, amid the festive spirit, ensuring safety at these events is just as important as creating a memorable experience.
One of the most critical elements of ensuring a smooth and secure event is the role of stewards. Often overlooked, stewards are the unsung heroes who manage everything from crowd control to emergency procedures, contributing significantly to the safety and enjoyment of everyone attending. In this blog, we will explore the essential role stewards play in maintaining a safe environment at Christmas concerts and shows.

1. Managing Entrances and Exits
At any event, controlling the flow of people in and out of the venue is crucial to preventing overcrowding, especially during busy events like Christmas shows where large crowds are common. Stewards are trained to manage entrances and exits efficiently, ensuring that attendees are able to enter and exit the venue safely and in an orderly manner.
Stewards are responsible for monitoring queues, ensuring that no bottlenecks occur, and directing attendees to designated entry points. During the show, they also help with crowd dispersal by directing people to the nearest exits, particularly in case of an emergency. Their presence at these critical points ensures that there are no delays in evacuating the venue should the need arise, thus helping to maintain calm and prevent accidents.
Key Role of Stewards in Entrances and Exits:
• Guide attendees to appropriate entry points.
• Manage queues to avoid overcrowding.
• Ensure a smooth and orderly exit after the event.
• In case of an emergency, direct attendees to the nearest, safest exit.

2. Ensuring Safe Seating and Access
Once inside the venue, finding a seat can become a challenge during crowded events. Stewards are essential in guiding attendees to their seats, helping people navigate through aisles, and preventing any accidents. They ensure that audience members stay in their designated areas and avoid wandering into restricted or dangerous zones, such as backstage areas or emergency exits.
Additionally, stewards help people with accessibility needs find appropriate seating. Many Christmas concerts and shows welcome families with children or elderly visitors, so stewards are key in making sure that everyone has a safe and comfortable experience. They ensure that any necessary accommodations are provided, from accessible seating to assistance for those who may have mobility challenges.
Key Role of Stewards in Seating and Access:
• Guide attendees to their correct seats without disruption.
• Maintain clear aisles for easy access and safe evacuation.
• Assist people with disabilities in finding appropriate seating.
• Ensure that no one enters restricted or unsafe areas.

3. Crowd Control and Preventing Overcrowding
During large events, especially during the busy Christmas period, crowd control is essential for safety. Stewards are trained to monitor crowd behaviour and manage large groups of people to prevent situations where people feel unsafe or overcrowded. They ensure that the venue adheres to fire codes and occupancy limits, helping to avoid dangerous situations where the space becomes too cramped for comfort.
In addition to preventing overcrowding, stewards help maintain order by watching for any disruptive behaviour. While Christmas events are meant to be fun and festive, stewards are prepared to handle any issues that may arise, such as intoxicated individuals or rowdy behaviour, which can pose a risk to safety.
Key Role of Stewards in Crowd Control:
• Monitor crowd density to prevent overcrowding.
• Ensure that the venue adheres to fire and safety regulations.
• Address disruptive behaviour quickly to maintain a safe environment.
• Assist in keeping aisles and pathways clear.

4. Emergency Preparedness and Response
No matter how well-planned an event is, emergencies can occur. Whether it’s a medical emergency, fire, or other safety concerns, having stewards who are trained in emergency protocols can make all the difference. Stewards are often the first line of defence in any emergency situation.
They are trained to act quickly and calmly in the event of an emergency, whether it’s guiding people to safety, administering basic first aid, or alerting emergency responders. Having trained stewards at Christmas concerts and shows ensures that, in the unlikely event of a crisis, there is someone on hand who knows exactly what to do to keep everyone safe.
Key Role of Stewards in Emergency Situations:
• Act quickly and calmly in case of an emergency.
• Guide people to safety or designated assembly points.
• Administer first aid if needed until medical professionals arrive.
• Ensure clear communication with emergency services.

5. Promoting Safety Protocols and Managing Behaviour
Stewards also play a significant role in maintaining the overall safety culture of an event. They ensure that attendees adhere to venue rules and regulations, such as no standing on seats, no smoking in prohibited areas, or restrictions on bringing in outside food and drink. They also monitor for inappropriate behaviour, ensuring that everyone respects the space and other attendees.
During the busy Christmas season, when emotions can run high and people may be distracted, stewards are also a friendly, approachable point of contact for questions or concerns. They serve as an approachable presence, ensuring that everyone feels comfortable and that the event runs smoothly.
Key Role of Stewards in Safety Protocols:
• Ensure attendees adhere to safety rules and venue policies.
• Monitor behaviour to maintain a family-friendly environment.
• Provide assistance and answer questions from attendees.
• Help manage noise levels and maintain a peaceful atmosphere.

6. Communication and Coordination
Effective communication between stewards, event staff, and the general public is essential for the smooth operation of any event. Stewards are often responsible for relaying important information, such as schedule changes, emergency alerts, or safety instructions, to attendees. They also act as a liaison between the public and event coordinators, ensuring that any issues or concerns are addressed promptly.
Having stewards who are trained in clear communication ensures that everyone at the concert or show is well-informed and can act accordingly if needed.
Key Role of Stewards in Communication:
• Relay important safety information to attendees.
• Act as the point of contact for any attendee concerns.
• Coordinate with other staff members to address issues quickly.
• Ensure that any changes or emergencies are communicated effectively.

The Crucial Role of Hired Stewards in Ensuring a Safe and Enjoyable Christmas Event

Stewards are an integral part of ensuring the safety and enjoyment of Christmas concerts and shows. From managing crowds and assisting with seating to preparing for emergencies, their role is vital in maintaining an organised, safe environment where everyone can enjoy the festivities. By hiring experienced, well-trained stewards, event organisers can not only meet safety requirements but also enhance the overall attendee experience.
As we celebrate the joy of the Christmas season, it’s essential to remember that the role of stewards goes far beyond providing assistance—they help create an environment where everyone can relax and enjoy the magic of Christmas concerts and shows, knowing they’re in safe hands.