Queue Management Marshals and Stewards – Social Distancing – The New ‘Norm’

Retailers and businesses have had their worlds turned upside down in a very short space of time. Covid-19 has become a health threat to be taken very seriously and everyone has had to adapt the way they think and behave in public. ‘Social distancing’ (a phrase unheard of six months ago) is now at the forefront of everyone’s mind – retailers and employers must ensure the safety of both their staff and their customers.

We all know the longstanding joke that us Brits love a good orderly queue, but during these uncertain times it is not surprising that our patience and (usually) good sense of humour has been severely tested. Emotions are running high which can cause frustration and unwanted behaviour outside your premises. While you can of course deploy your own staff to manage the situation, why not let us do this for you instead? Free up your staff to deal with customers, keep them and your customers happy and leave the queue management to us!

Over 8,000 registered security, marshals and stewards on our books

We can provide you with stewards and marshals who will manage your queue, which may consist of:

• Adhering to social distancing rules
• Moving people promptly through the queue
• Making sure there is no queue jumping (which could lead to anti-social behaviour)
• Maintain customer satisfaction
• Interact with customers and answer their questions (for example waiting times)
• Remind people to sanitise their hands as they enter your premises
• Making sure people are standing in the pre-defined area so as not to block pathways
• Help with signage
• Manage curbside pickups (if applicable)
• Be a friendly face and communicate politely with customers
• Pre-empt any difficult situations and neutralise them

How can you make sure you are adhereing to Government guidelines? 

Government guidelines during the pandemic can change quickly. Hiring professional staff from us means they can be briefed daily and ensure changes are communicated and adhered to.

We have staff all over the UK but we only use staff local to you. This ensures their safety (as they won’t need to travel far) but also means no additional travel expenses for you to pay. Being local also bring the advantages of better engagement with your customers and visitors.

If you want to know more call 0844 800 0071 or complete our contact form below.